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Home
New Arrivals
Shoulder Bags
Roseau
Mini bags
Le Pliage Original
Travel bags
Crossbody bags
Backpacks
Account

Shipping policy

At {{current_domain_entity}}, we strive to provide our customers with a seamless and efficient shipping experience. Below is our shipping policy outlining important information regarding order processing, shipping times, and guidelines.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been dispatched.

2. Shipping Time

  • Standard shipping times generally range from 7-15 business days, depending on your location and selected shipping method.
  • Delivery times may vary based on factors beyond our control, such as carrier delays or service interruptions.

3. Shipping Address Requirements

  • Customers must provide a complete and accurate shipping address, including a valid postal code, during checkout.
  • {{current_domain_entity}} is not responsible for delivery issues arising from incorrect or incomplete address information.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on the destination, weight, and size of the order.
  • Free shipping may be offered on certain orders, which will be indicated during the checkout process.

5. Shipping Destinations

  • We ship to a variety of locations worldwide. You will be able to select your shipping destination during checkout.
  • If your region is not listed, please contact us at care@levoyabag.com for further assistance.

6. Delivery Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your shipment's status using the link provided in the tracking email.

7. Shipping Delays

  • Shipping times may be affected by external factors, including:
    • Pandemic-related restrictions that may affect transportation.
    • Adverse weather conditions, such as storms or natural disasters.
    • Customs processing delays for international shipments.
    • Remote or rural areas that may require additional time for delivery.

8. Customs, Duties, and Taxes

  • International shipments may incur customs duties, taxes, or additional fees, which are not included in the product price or shipping cost.
  • Customers are responsible for any charges imposed at customs.

9. International Shipping

  • We offer international shipping to select countries. Shipping options and costs will be displayed during checkout.
  • Delivery times for international orders may vary due to customs clearance and regional factors.

10. Lost or Stolen Packages

  • {{current_domain_entity}} is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.
  • If your package is lost in transit, please contact us at care@levoyabag.com for assistance.

11. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for any additional shipping costs for reshipping the package.
  • We recommend confirming your shipping address before completing your order.

12. Partial Shipments

  • If your order contains multiple items, they may be shipped separately based on product availability.
  • Separate tracking numbers will be provided for each shipment, if applicable.

13. Remote Area Deliveries

  • Deliveries to remote areas may take longer than the estimated shipping times.
  • Additional shipping fees may apply for certain remote locations.

14. Peak Season Shipping

  • Shipping times may be extended during peak seasons, such as holidays or promotional events, due to increased order volumes.
  • We recommend placing orders early during these periods to avoid delays.

15. Contact Information

  • For any questions or concerns regarding shipping, please contact our customer service team at care@levoyabag.com. We are here to assist you.

Conclusion

We are dedicated to ensuring that your order is delivered promptly and securely. Please understand that shipping times may vary due to unforeseen circumstances. If you have any concerns regarding your shipment, feel free to reach out to us at care@levoyabag.com. Thank you for choosing {{current_domain_entity}}!