Return policy

At {{current_domain_entity}}, we value your satisfaction and want you to be completely happy with your purchase. If you are not satisfied, we offer a straightforward return process. Please read our return policy carefully.

1. Return Request Timeline

• You may initiate a return within 30 days of receiving your order.
• To request a return, please contact us at care@levoyabag.com with your order details.

2. Condition of Items

• Items must be returned in their original condition, unused, and with all tags, packaging, and accessories intact.
• Items that are damaged, altered, or show signs of wear will not be eligible for return.

3. How to Initiate a Return

• Contact our customer service team with your order number and the item you wish to return.
• We will provide you with instructions for returning the item and the return shipping address.

4. Return Shipping Costs

• The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure your returned item is delivered safely.

5. Refund Processing Time

• Refunds will be processed within 7 business days of receiving the returned item.
• Refunds will be issued to the original payment method used for the purchase.

6. Potential Refund Delays

• While we strive to process refunds quickly, the actual time for the refund to appear in your account may vary due to:
  • Bank processing times, which can take several business days.
  • Credit card company policies that may affect how quickly the transaction is posted.
  • Public holidays or weekends that may delay processing.

7. Non-Returnable Items

• Certain items cannot be returned, including:
  • Gift cards.
  • Personalized or custom-made products.
  • Items marked as final sale.

8. Damaged or Incorrect Products

• If you receive a damaged or incorrect item, please contact us within 7 days of receipt at care@levoyabag.com.
• We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.

9. Exchanges

• Exchanges can be made for items of equal value or for a different size, subject to availability.
• To request an exchange, please follow the return process and place a new order for the desired item.

10. Contact Information

• For any questions or further assistance regarding returns, please reach out to our customer service team at care@levoyabag.com.

Conclusion

We aim to make the return process as easy as possible to ensure your satisfaction with your purchase. If you have any further questions or need assistance, please don’t hesitate to contact us. Thank you for choosing {{current_domain_entity}}!